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Your RightsYou have certain rights regarding the personal data we hold about you. Personal data you have made public, such as information available on social media platforms, linked accounts (e.g., Facebook or Google), and other publicly accessible digital platforms. We may collect your personal data from other sources to provide and personalize our services to you and/or to comply with legal obligations.
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Player believes that their withdrawal has been delayed.
The player experienced repeated cancellations of withdrawals due to claims that the payment provider had rejected the transactions, which the player disputed. We had attempted to assist by requesting additional information and advising the player on how to submit a clear self-exclusion request to the casino. He had recently deposited and lost €3500, expressing frustration with the lack of player protection. The player from Austria had requested an immediate account closure due to gambling addiction on November 20th, but the account remained active. The player from Greece had submitted identity documents eight days ago after the casino requested verification following four €500 withdrawals.
If you encounter any issues or have questions, don’t hesitate to reach out to our live chat support team for assistance. We will retain your personal data only for the duration that you maintain an account with us and to fulfill the purposes outlined in this privacy notice. In doing so, we may disclose personal data strictly limited to what is necessary to identify your account and respond appropriately. We are the data controller of your personal data because in the context of our business relationship with you, we decide how and why it is processed in the ways explained in this notice.
This Privacy Notice applies to the personal data collected from registered users (“Player(s)”) who have an account on our website and visitors to our website. Use them to redeem exclusive no deposit bonuses or extra Pistolo Casino Free Spins. 24/7 customer service ensures all Canadian players receive timely assistance. Convenience and security are prioritized at Pistolo Casino, particularly for Canadian players. Below you will find a concise table reflecting key information and core features relevant to Canadian players. The fun has only just begun — start playing now and experience the ultimate gaming excitement!
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The player was informed that he could reopen the complaint if he chose to resume communication. Due to the player’s lack of response to our inquiries and reminders, the complaint was closed at that time. Following our assistance, the player marked the complaint as resolved.
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